This one-day workshop demonstrates the diverse issues involved and how to identify and successfully manage them.
Who should attend?
Essential for all staff, but team leads and senior managers in particular will benefit from a comprehensive understanding of the issues covered in the course.
- Legal requirements
- Recognising types of aggression
- Communication styles and their effects
- Addressing bullying behaviours
- Health and safety considerations
- Customer-facing issues
- Creating organisational safeguards
Duration: 1 Day
Course Delivery: Classroom or Virtual