This one-day workshop delves into the most damaging issues and provides a suites of tools to improve communication across the organisation.
Who should attend?
All staff, but in particular managers, customer-facing and support staff.
- Communication styles
- Active listening
- Providing and receiving feedback
- Effective vertical communication
- Email and messaging
- Tackling common issues
- Communicating across the organisation
Duration: 1 Day
Course Delivery: Classroom or Virtual